DELIVERY

We are based in Johannesburg and use The Courier Guy as our door-to-door courier service and overnight Express Deliveries. We deliver nationwide.

HOW SOON BEFORE I RECEIVE MY ORDER?

PLEASE NOTE NO DELIVERIES ON WEEKENDS AND PUBLIC HOLIDAYS

Orders from Monday to Thursday:

Orders placed and paid before 11.30am  will be dispatched the same day

 All orders placed after 11.30am will only be dispatched the following day.

Orders from Friday to Sunday:

All orders placed on a Friday after 11.30am and during the weekend, will be dispatched on the Monday.

Once your order has been shipped, we will email you a tracking number which you can use to track the progress of your order.

Please see our shipping prices below:

  • Main Centres 2-3 working days (Johannesburg, Durban, Cape Town, Port Elizabeth, East London, George, Bloemfontein) R 115.00
  • PostNet to PostNet 2-3 working days LARGER PARCELS MAY INCUR ADDITIONAL FEES ON SIZE AND WEIGHT R 99.00
  • Regional Outlying Areas 5-7 working days Additional charges may be levied, you will be contacted prior to delivery
  • Collection is not available as we are currently an online store only

RETURNS & REFUNDS

MY MY will ensure that all goods which leave our premises are in good order and condition.

If the goods purchased from MY MY are found to be faulty or damaged we are happy to Refund or Exchange your purchase. 

However, please choose carefully as we do not offer refunds or exchanges for change of heart / mind purchases or wrong decisions (sorry!). 

Goods received Damaged or Faulty from MY MY are eligible for return within 7 working days from receipt of delivery of merchandise. 

Please notify us at hello@mymy.co.za within 48 hours of receipt of goods, if your items are damaged or faulty together with a photo image of the damage.

You will be responsible for the Shipping costs of returning the item to us, however this will be refunded/credited to your account, should your product be deemed faulty by our customer service team. 

Please note that items arriving after the 7 working day return deadline, will not be accepted and will be returned to Sender.

Exceptions:
Unfortunately Sale items are not Refundable.
Please note that we offer no Refund / Return on Balloons or Perishables.